KACE® Cloud Mobile Device Manager

Release Notes

March 2022

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud Mobile Device Manager allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains one new feature and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+

Apple

  • iOS, iPadOS, tvOS15+
  • macOS 13+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 13+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

 

New features

New feature in KACE Cloud:

  • Ability to manage network traffic on Windows and macOS devices: Windows and macOS firewall apps allow you to control and block unauthorized network traffic on your managed devices. KACE Cloud MDM enables administrators to access firewall settings, to optimize data traffic on target devices and the overall network security. For example, you can allow or block certain apps from accessing the network through the firewall.

    There are three types of security settings that you can use to manage network traffic:

    • macOS Firewall configurations control the operation of the macOS firewall. You can apply only one macOS firewall configuration to a device at a time.
    • Windows Firewall configurations control the operation of the Windows Defender Firewall for a selected profile: a Domain, Public or a Private network profile. You can apply only one Windows Firewall configuration to a device at a time.
    • Windows Firewall Rulesets contain a collection of Windows Firewall Rules that can be applied to one or more managed devices. These rules allow or block a range of different options like applications, services or IP ranges from accessing the system. You can apply multiple rulesets to a single device.

    To support this change, the Encryption Library is renamed to Security in this release. Previously this library only included the BitLocker and FileVault profiles. In this release, the macOS Firewall, Windows Firewall, and Windows Firewall Ruleset profiles are added. This library will continue to include any future security-related profiles going forward.

For complete information about this feature, visit the KACE Cloud Mobile Device Manager Help Center.

See also:

Resolved issues

The following issues are addressed in this release.

Table 1: General resolved issues

Resolved Issue Issue ID
Portions of an Android Option Set that do not apply to a COPE device were incorrectly being sent to the device, causing the device to remain out of compliance. 6035
Side-loaded apps were being overwritten by the auto-update feature if a newer version existed in a store. 5998
QR code enrollment for COPE devices was not disabling system apps instead of honoring the system-wide setting. 5997
Policy items that only allow a single configuration (such as option sets or passcode policies) were not being pushed out correctly when the unsent changes are pushed. 5688

Known issues

The following issues are known to exist at the time of release.

Table 2: General known issues

Known Issue Issue ID
Windows devices in Eastern time zone are showing as Easter Island time zone (minor issue – processing is handled correctly). 5552
If a device has an app in one applied policy without an associated app configuration and the same app in another applied policy with an associated app configuration, the admin portal may show the wrong compliance state for the app on the device. 5530
Smart label is not automatically including new macOS 12 devices. 5514
The KACE Connect app occasionally fails to deploy with the configured settings. The root issue is that the app settings are not always imported from Google Play appropriately. Deleting the app from the library and re-importing typically fixes the issue. 5510
iOS restriction sets can occasionally get left behind on a device. This is rarely an issue when applied through policies, but can occur if a restriction set is manually deployed to the device before the policy manager has a chance to push it. 4949
Installing a VPP (iOS) app to device while assigning the license to the user (instead of the device) fails. 4756
Uploading an Android system app to the app library fails. 4694
An Android Web App cannot be deleted from the app library if it was unapproved from the Google Play store. 4693
Occasionally the policy details for a device may show success even if the entity in question did not successfully install. 3286

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product


© 2022 Quest Software Inc. ALL RIGHTS RESERVED.

This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc.

The information in this document is provided in connection with Quest Software products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest Software products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST SOFTWARE ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest Software makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest Software does not make any commitment to update the information contained in this document.

If you have any questions regarding your potential use of this material, contact:

Quest Software Inc.

Attn: LEGAL Dept

4 Polaris Way

Aliso Viejo, CA 92656

Refer to our Web site (https://www.quest.com) for regional and international office information.

Patents

Quest Software is proud of our advanced technology. Patents and pending patents may apply to this product. For the most current information about applicable patents for this product, please visit our website at https://www.quest.com/legal.

Trademarks

Quest, the Quest logo, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. For a complete list of Quest marks, visit https://www.quest.com/legal/trademark-information.aspx. All other trademarks and registered trademarks are property of their respective owners.

Legend

Caution: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed.

IMPORTANT, NOTE, TIP, MOBILE, or VIDEO: An information icon indicates supporting information.

 

KACE Cloud Help Center
Updated - March 2022